FAQ

Yes, we offer a 30 day price match guarantee. If you find the identical product advertised for a lower price, including shipping and handling fees, within 30 days of your purchase, we will refund you the difference. 

Exclusions to our price match guarantee:

- Minka Aire, Minka Lavery, George Kovacs, Metrolpolitan Lighting, Schonbek Lighting, Swarovski Lighting and Hubbardton Forge

- Clearance, closeout, liquidation sales, open box or used items

- Offers from unauthorized distributors

- Other restrictions may apply

We understand the nature of your project and we do our best to make sure cancellations or changes to orders are completed in a timely manner. Cancellations and changes can be requested by contacting customer service. We will make every effort to accommodate your request based on the status of your order.

We are committed to maximum customer satisfaction. If you are not completely satisfied with your purchase, we invite you to return the item for a full refund or to exchange it for something else. While there are some exceptions, such as made-to-order items or products that have been installed, we allow customers to return products up to 60 days from the date of original purchase.

We kindly ask that the product be returned in its original packaging. Your refund or exchange will be processed promptly once the product has been returned to our facility.

No, we do not offer international shipping at this time.

We partner with our manufacturers to make sure you receive the best products and service possible. We stand behind each manufacturer’s warranty, and will assist you in resolving warranty related issues in a timely manner, based on the manufacturer’s policies. 

Beyond our trade program we do offer discounts on large volume orders based on the product and quantity for more information please contact customer service.

Most stock items ship within 24-48 hours, within 48 hours of placing your order we will provide you with tracking information or an estimated ship date.

Yes, we offer free ground shipping on any order over $19.99 anywhere in the continental United States. We also offer FREE 2nd Day Shipping on select manufacturers!

We are required to charge sales tax in the following states:

ALABAMA

ARIZONA

ARKANSAS

CALIFORNIA

CONNECTICUT

FLORIDA

GEORGIA

HAWAII

IDAHO

ILLINOIS

IOWA

KANSAS

LOUISIANA

MAINE

MASSACHUSETTS

MISSISSIPPI

MISSOURI

NEW JERSEY

NEW YORK

NORTH CAROLINA

OHIO

OKLAHOMA

RHODE ISLAND

SOUTH CAROLINA

TENNESSEE

TEXAS

UTAH

WASHINGTON

WISCONSIN